Delivery Policy
What are your shipping costs and delivery times?
Our standard order processing time is up to two business days. However, we may need a little more time to process your orders during peak periods.
Shipping costs are calculated based on the shipping location, shipping method and the value of your order.
Below you will find a breakdown of estimated shipping times and shipping and handling costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order.
Shanghai to Japan – Post 4PX (Trackable, about 8-10 Business Days)*
| Order Subtotal (kg) | Cost (USD) |
| 0 - 0.99 | 10.5 |
| 1 - 1.49 | 13.5 |
| 1.5 - 1.99 | 16.5 |
| 2 - 2.49 | 19.5 |
| 2.5 - 2.99 | 22.5 |
| 3 - 3.49 | 25.5 |
Shanghai to United States – Post 4PX (Trackable, about 10-15 Business Days)*
| Order Subtotal (kg) | Cost (USD) |
| 0 - 0.99 | 17.5 |
| 1 - 1.49 | 24.5 |
| 1.5 - 1.99 | 31.5 |
| 2 - 2.49 | 38.5 |
| 2.5 - 2.99 | 45.5 |
| 3 - 3.49 | 52.5 |
Does TMCAZ ship internationally?
All orders are shipped with Post 4PX, SF Express or UPS. For SF Express shipments, SF Express will be handling your parcel from door-to-door. Orders whereSF Express is the shipping carrier, it will be handed over to your local shipping carrier for final delivery once it clears customs. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USP, China Post, UK Post, etc.).
Shipping Times
All orders are processed and shipped Monday to Friday, except National Holidays.
International Duties and Customs Fees
Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier, or FedEx directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance.
COVID-19
Online orders may experience delays of 3-5 business days before shipping as our teams adjust to the rapidly changing landscape caused by the COVID-19 pandemic.
In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service despite these new obstacles.